Bitjili believes betting is a form of entertainment, not a solution to life's problems. We want you to play with a smile and leave feeling good. Read on to learn about our Responsible Gaming policy and all the protection tools available to you.
Placing friendly wagers with mates during a cricket match has long been a part of Bangladeshi culture. But as online betting has become more accessible, that same entertainment can sometimes spiral beyond healthy limits — and that's when problems begin.
Bitjili recognises and embraces this responsibility. That's why we're more than just a betting platform — we're a responsible one. Our Responsible Gaming programme keeps you informed at all times, so that betting never comes at the cost of your family, your savings, or your mental health.
On this page, we'll help you understand how to tell when betting is becoming a problem, what protection tools are available on bitjili, and where to turn for help when you need it. Read through it, keep it in mind — and use it whenever it feels right.
Please Note: Responsible gaming doesn't mean less fun. It means ensuring you can enjoy betting for the long haul — with no regrets.
1. Only bet money you can afford to lose.
2. Never think of betting as a source of income.
3. Never chase your losses by placing bigger bets.
4. Set a daily or weekly betting budget — and stick to it.
5. Avoid betting while under the influence of alcohol or any other substance.
6. Never let betting take priority over spending time with family and friends.
Limit changes take effect immediately. Increases are subject to a 72-hour waiting period.
Every tool here is put in your hands so that you stay in control of your own gaming experience.
Set your own daily, weekly, or monthly deposit cap. Once it's in place, it works automatically — you simply won't be able to deposit beyond your chosen limit.
Set a maximum loss limit for a given period. Once you reach that limit, no further bets can be placed automatically. Protect yourself from going beyond what you can afford.
Set a time limit for how long you spend on the platform in one session. When your time is up, bitjili will send you a reminder and automatically log you out.
If you need a short break, activate a cooling-off period of anywhere between 24 hours and 30 days. Your account will remain active during this time, but you won't be able to place any bets.
If you feel you need a longer break from betting, you can opt for Self-Exclusion for anywhere between 6 months and 5 years. Your account will be fully deactivated for the entire duration.
At regular intervals, bitjili will show you how long you've been playing and how much you've won or lost. Having this information at hand makes it easier to stay in control and make informed decisions.
Betting addiction doesn't happen overnight. Changes creep in gradually and may be hard to notice at first. Watch for the signs below — whether in yourself or someone close to you. If any of them sound familiar, seek help before it goes further.
Recognising these signs isn't a weakness — it takes courage and self-awareness. bitjili is here to support you every step of the way.
Go through the questions below honestly. If two or more of your answers are "Yes", please talk to us.
If two or more of your answers are "Yes": This is a serious concern. Please reach out to our support team right away — not for judgment, but for help. Your identity will be kept completely confidential.
Activating self-exclusion takes just a few minutes. Once enabled, bitjili will automatically ensure you cannot place any bets until the designated period has ended.
Our Responsible Gaming team is ready to help you directly in Bengali. Reach out via live chat or email — completely free and fully confidential.
support@bitjili.ws
Log in to your bitjili account and go to your Profile Settings.
From the profile menu, click on "Responsible Gaming" option.
Go to the Self-Exclusion option and choose how long you'd like to take a break — 6 months, 1 year, or 5 years.
An OTP will be sent to your registered mobile number. Enter it to confirm.
Self-Exclusion will take effect immediately, and a confirmation will be sent to your email.
Set your own maximum daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, while raising one requires a 72-hour waiting period — giving you time to think it through.
Instant EffectSee all your betting activity in real time — how much you've wagered, won, or lost. Monthly and annual summaries are also available.
Full TransparencyTake a break from betting for anywhere between 1 and 30 days. Your account remains open during this period, but no bets can be placed. The cooling-off period cannot be shortened once set.
Flexible BreakFully deactivate your account for 6 months to 5 years. During the exclusion period, promotional emails will not be sent to you either.
Maximum ProtectionEvery 30 minutes, 1 hour, or 2 hours, bitjili will remind you how long you've been playing — with the option to stop and take a break right then and there.
Smart RemindersIf a family member is struggling with their use of bitjili, please let us know. We can take appropriate action even upon a third-party request.
For Family Members