BitJili FAQ – All Your Questions Answered in One Place

No. Under bitjili's policy, each person is allowed only one account. If multiple accounts are detected under the same name, mobile number, or IP address, all accounts may be permanently suspended and balances forfeited. Please register with accurate information and maintain only one account.

Login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP, then use it to set a new password — the whole process takes about 2 minutes. If you run into any issues, reach out via live chat.

KYC is not required to make deposits or start betting. However, it must be completed before you can make a withdrawal — this is in place to protect your account. Simply upload a photo of your National ID via Profile Settings; verification usually takes within 24 hours.

Your email address and mobile number can be updated from your profile settings. To change your name or date of birth, please contact support and submit the required KYC documents. If you registered with incorrect information, notify support as soon as possible.

Entering the wrong password multiple times will temporarily lock your account for security purposes. Wait 30 minutes and try again. If the issue persists, contact our 24/7 live chat support — we'll get it sorted quickly.

Before closing your account, make sure to withdraw your balance first. Then contact support and submit a request to close your account. If you're closing due to a gambling concern, Responsible Gaming Page You can also set up self-exclusion from there.

bitjili supports all major mobile banking methods in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as bank transfers. For full details on all payment methods, on the Payments page. receive.

The minimum deposit at bitjili is just ৳50 (fifty taka), so you can get started even on a very tight budget. Note that certain bonuses may require a higher minimum deposit — the specific amount will always be stated in the bonus terms.

Deposits via mobile banking (bKash, Nagad, Rocket) are typically instant — your balance updates within seconds. Bank transfers may take 1–3 hours. If your balance hasn't appeared after depositing, contact support with your transaction ID.

bitjili does not charge any fees for deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges in accordance with their policies. bitjili's side is completely free.

Daily deposit limits depend on your account tier and KYC verification status. Verified accounts generally qualify for higher limits. For more details, Financial Transactions Page or contact our support team.

First, check your mobile banking app to see if the amount was deducted. If it was deducted but your balance hasn't updated, grab the transaction ID and contact Live Chat Support right away. Issues are typically resolved within 24 hours.

Most withdrawals are processed within 1–6 hours. In some cases — especially for first-time or large withdrawals — verification may take up to 24 hours. Requests made after 11 PM may be processed the following morning.

The minimum withdrawal is ৳200, and the maximum limit depends on your account tier and KYC verification status. VIP members enjoy higher withdrawal limits. For more details, on the Transactions page. visit.

Rejections are typically due to incomplete KYC, unmet wagering requirements, or mismatched information. If your withdrawal is rejected, the funds will be returned to your bitjili balance. Contact support to find out the specific reason.

Mobile banking — especially bKash and Nagad — is the fastest withdrawal method. For verified accounts, withdrawals can be completed in as little as 30 minutes. Bank transfers typically take a bit longer.

Not directly. To withdraw bonus funds, you must first meet the specified wagering requirements. Once fulfilled, any winnings from the bonus will be transferred to your real balance and become withdrawable. Each bonus has its own individual wagering requirements.

bitjili offers betting on over 30 sports, including cricket, football, tennis, badminton, hockey, basketball, and volleyball. Special markets for cricket betting are available exclusively for Bangladeshi users. on the Sports page. View all options.

Live betting lets you place bets in real time while a match is in progress. It's especially exciting because you can make decisions based on how the game is unfolding. Odds shift every moment, so acting quickly is key. Bet Page Watch live matches from.

Yes. If a match is cancelled or abandoned, all bets will be refunded. However, certain markets may have different rules. For full details on bitjili's betting rules, Terms & Conditions page receive. Refunds are typically issued within 24 hours.

The minimum bet amount generally starts from ৳10, though this may vary by market and sport — making it easy for newcomers to start with a small budget. For betting tips, Betting Tips Page visit.

Odds are a number that shows how much you can win on a bet. For example, odds of 2.50 on a ৳100 bet would return ৳250 (a profit of ৳150). Higher odds mean a lower chance of winning but a bigger payout. For a detailed guide, Betting Tips Read more.

New Registration Your welcome bonus is automatically credited to your account on your very first deposit. The bonus amount and terms may change from time to time. Log in to see the current offer, or ask our support team.

A wagering requirement means you must place bets a specified number of times — or up to a certain amount — before you can withdraw a bonus. For example, a 30x wagering requirement on a ৳100 bonus means you must wager a total of ৳3,000. Only bets placed on Sports Betting markets count toward this.

You generally cannot have multiple bonuses active at the same time. You'll need to meet the wagering requirements on your current bonus before claiming a new one. That said, some special offers may work differently — check with support to confirm.

Share your referral link with a friend. Once they sign up through that link Registration and make their first deposit, you'll receive a referral bonus. You can find your referral code in the profile section. There's a reward waiting for every successful referral.

Yes, most bonuses have an expiry period — typically between 7 and 30 days. If the wagering requirements aren't met within that time, both the bonus and any associated winnings will be forfeited. Always check a bonus's expiry date.

Betting regularly on bitjili automatically earns you points and moves you up through the VIP tiers — no separate application needed. Every bet earns points, and your VIP level upgrades once you hit the required threshold. For more details, VIP page visit.

VIP members enjoy higher withdrawal limits, exclusive cashback offers, a dedicated account manager, access to exclusive tournaments, and priority support. The higher your tier, the greater the rewards. For the full list of benefits, VIP page available.

Yes — points can expire if your account remains inactive for an extended period. Generally, if no bets are placed for 90 days, your points may reset to zero. Stay active on the platform regularly to avoid losing your points. Full details are available in the VIP terms.

Yes, your VIP tier may be downgraded after extended inactivity or if your points fall below a certain threshold. bitjili generally reviews VIP tiers every 3 months, so keep playing regularly to maintain your status.

Yes. Once you accumulate a certain number of points, they can be converted into bonus credits or free bets. Conversion rates vary by VIP tier — the higher your tier, the better the rate. For details on redeeming points, VIP page visit.